Jeff Bezos is no longer relentlessly focused on customer satisfaction, as evidenced by the backlash over Washington Post's decision to not endorse a presidential candidate.

Bezos' Broken Promise

More than 200,000 Washington Post subscribers canceled their subscriptions in response to the decision to not endorse a presidential candidate.

Subscriber Exodus

Jeff Bezos tried to explain the decision in a Washington Post op-ed, but it was seen as an attempt at damage control that was too little and too late.

Damage Control Attempt

The backlash has highlighted the potential conflicts of interest in Bezos' business dealings, reigniting calls for antitrust action and the breaking up of large tech companies.

Broader Implications