Bret Taylor’s customer service AI startup just raised $175M

Sierra's Fundraising

Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the startup at $4.5 billion.

Sierra's Focus

Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to brands like WeightWatchers and Sirius XM.

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Sierra's Features

There's an 'agent' component to Sierra's platform that connects to other enterprise systems to undertake tasks on behalf of the customer without humans being involved.

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Sierra's Founders' Background

Taylor and Bavor have a long history in customer service tech, with Taylor's experience at Salesforce and founding Quip, and Bavor's work at Google managing consumer-facing products.

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